About booking for 2021 and 2022 , please see "What's new".

Please carefully read ALL OF the FOLLOWINGS before you make a booking. Your understanding and cooperation are greatly appreciated.

*all based on Japan local time

Contents: 

1. Timing for Payment

2. Method of Payment

3. Cancellation Rates [Cancellation Charges]

4. Notes for Cancellation

5. Decline or Cancellation from Kyoto MANSAI Tours

6. Relaxed Policies Related to COVID-19

In the following sentences, "the client" means the representative of the family/group members, who take part in the same tour. If you are a solo traveler, it means yourself.

• The client shall submit a reservation / booking /application form to Kyoto MANSAI Tours and the necessary deposit. 
• The reservation deposit is 20 percent of the TOTAL amount of the tour fare, which is required within 7 days after the client receives an invoice via email.(The booking is completed upon receipt of the reservation deposit by Kyoto MANSAI Tours.)
• The above invoice will be sent to the client, who submitted the form: it will NOT be sent to all the individual members of the family/group.
• The client shall pay the TOTAL amount of the tour fare in full to Kyoto MANSAI Tours by the date of 21 days prior to the tour date/the starting date of the tour.
• The client who books the tour after the date of 21 days prior to the tour date shall pay the TOTAL amount of the tour fare in full as soon as the client receives an invoice via email.

• Online payment in Japanese yen is required.

You will receive an invoice via email. Please click the payment button in the invoice to complete the payment.

If notice of cancellation is received by Kyoto MANSAI Tours (counting back from the day before the starting date of the tour date)

(a) up to 21 days (in case of one day tour, up to 11 days) prior to the starting date of the tour:

The Amount of Plan Charge if it is a Custom-Ordered Tour

(b) 20 – 8 days ( in case of one day tour, 10 – 8 days) prior to the starting date of the tour:　

20 % of the tour fare

(c) 7 – 2 days prior to the starting date of the tour: 

30 % of the tour fare

(d) 1 day prior to the starting date of the tour:

40 % of the tour fare

(e) prior to the starting time of the tour:

50 % of the tour fare

(f) after the starting time of the tour, or in case of failure to show without notice:

100 % of the tour fare 

• Timing of cancellation notice is based on Japan local time.
• The cancellation will be effective on which Kyoto MANSAI Tours receives your written notification by email or via Inquiry Form.
• If a client fails to pay the tour fare by the designated date, Kyoto MANSAI Tours will assume the client has canceled, and the required cancellation charge will apply depending on the timing of the cancellation.
• If a client would like to change the date of the tour, Kyoto MANSAI Tours will assume the client made a cancellation of the tour, and the required cancellation charge will apply depending on the timing of the cancellation; after that, please inform your newly-chosen requested date for the tour.
• For example, if one of your family/group members needs to cancel the tour, the cancellation policy will apply to that one particular member and depending on the timing of the cancellation, he/she needs to pay the cancellation charge.
• If there is a refund after your cancellation, the money will be refunded on the same credit card you (the representative of the family / group) used when paying the deposit/tour fare.

Kyoto MANSAI Tours may decline your booking/ cancel the tour in the following cases:

• If your requested tour day is already booked by other client(s), the guide will decline your booking.
• If the client has not paid the tour fare by the prescribed date.
• When the client is recognized as unable to join / continue the tour owing to illness or other factors. (Kyoto MANSAI Tours recommends all the client shall have travel insurance before starting the tour, and this insurance should cover injury, emergency medical expenses, and other expenses that might arise as a result of inconveniences occurring to the client.)
• When the client demands things which are beyond the reasonable scope of the details in the itinerary.

• Considering the current global circumstances, the following relaxed policies are in effect in addition to the above mentioned policies.

If the borders of Japan for the considerable number of international tourists are still likely to stay closed on your tour date;

You will be notified by Kyoto MANSAI Tours about 30 days prior to your tour date. At that time, you can either cancel the tour or you can transfer the reservation to a later date. If you choose to cancel the tour, your payment for the reservation deposit (and the remaining tour fare if you paid) will be fully refunded. No need to pay the cancellation charges. If you choose to transfer the reservation to a future date and the guide [Fumiko] is available on that date, you can do so.

If you (the representative of the family/group) have to cancel the tour because you are tested positive for COVID-19 [or because you are possibly exposed to the virus] just before departure for Japan/ just before the tour with Kyoto MANSAI Tours while in Japan;

Your payment for the reservation deposit (and the remaining tour fare if you paid) will be fully refunded. No need to pay the cancellation charges. If other members are not exposed to COVID-19 and therefore can still take the tour, please assign the alternate representative and inform his/her email address to Kyoto MANSAI Tours, so that the newly chosen representative can receive confirmation email and other necessary information before the tour.

If one of your family/group members has to cancel the tour because she/he is tested positive for COVID-19 [or because she/he is possibly exposed to the virus] just before departure for Japan/ just before the tour with Kyoto MANSAI Tours while in Japan;

Her/his payment for the reservation deposit (and the remaining tour fare if she/he paid) will be fully refunded. No need to pay the cancellation charges. Note that the money will be refunded on the same credit card, the one representative of the family/group used earlier, when paying the deposit / remaining tour fare.

To read COVID-19 measures including your proof of vaccination/negative test result to take part in your tour, please go to the following page.