About booking for 2021 and 2022 , please see "What's new".
Please carefully read ALL OF the FOLLOWINGS before you make a booking. Your understanding and cooperation are greatly appreciated.
*all based on Japan local time
Contents:
3. Cancellation Rates [Cancellation Charges]
In the following sentences, "the client" means the representative of the family/group members, who take part in the same tour. If you are a solo traveler, it means yourself.
You will receive an invoice via email. Please click the payment button in the invoice to complete the payment.
If notice of cancellation is received by Kyoto MANSAI Tours (counting back from the day before the starting date of the tour date)
(a) up to 21 days (in case of one day tour, up to 11 days) prior to the starting date of the tour:
The Amount of Plan Charge if it is a Custom-Ordered Tour
(b) 20 – 8 days ( in case of one day tour, 10 – 8 days) prior to the starting date of the tour:
20 % of the tour fare
(c) 7 – 2 days prior to the starting date of the tour:
30 % of the tour fare
(d) 1 day prior to the starting date of the tour:
40 % of the tour fare
(e) prior to the starting time of the tour:
50 % of the tour fare
(f) after the starting time of the tour, or in case of failure to show without notice:
100 % of the tour fare
Kyoto MANSAI Tours may decline your booking/ cancel the tour in the following cases:
If the borders of Japan for the considerable number of international tourists are still likely to stay closed on your tour date;
You will be notified by Kyoto MANSAI Tours about 30 days prior to your tour date. At that time, you can either cancel the tour or you can transfer the reservation to a later date. If you choose to cancel the tour, your payment for the reservation deposit (and the remaining tour fare if you paid) will be fully refunded. No need to pay the cancellation charges. If you choose to transfer the reservation to a future date and the guide [Fumiko] is available on that date, you can do so.
If you (the representative of the family/group) have to cancel the tour because you are tested positive for COVID-19 [or because you are possibly exposed to the virus] just before departure for Japan/ just before the tour with Kyoto MANSAI Tours while in Japan;
Your payment for the reservation deposit (and the remaining tour fare if you paid) will be fully refunded. No need to pay the cancellation charges. If other members are not exposed to COVID-19 and therefore can still take the tour, please assign the alternate representative and inform his/her email address to Kyoto MANSAI Tours, so that the newly chosen representative can receive confirmation email and other necessary information before the tour.
If one of your family/group members has to cancel the tour because she/he is tested positive for COVID-19 [or because she/he is possibly exposed to the virus] just before departure for Japan/ just before the tour with Kyoto MANSAI Tours while in Japan;
Her/his payment for the reservation deposit (and the remaining tour fare if she/he paid) will be fully refunded. No need to pay the cancellation charges. Note that the money will be refunded on the same credit card, the one representative of the family/group used earlier, when paying the deposit / remaining tour fare.
To read COVID-19 measures including your proof of vaccination/negative test result to take part in your tour, please go to the following page.