Cancellation Policy

If notice of cancellation is received by Kyoto MANSAI Tours (counting back from the day before the starting date of the tour date)

（1）up to 21 days (in case of one day tour: up to 11 days) prior to the starting date of the tour:

• The Amount of Plan Charge if it is a Custom-Ordered Tour

（2）20 - 8 days ( in case of one day tour : 10 – 8 days) prior to the starting date of the tour:　

•  20 % of the tour fare

（3）7 – 2 days prior to the starting date of the tour:

•  30 % of the tour fare

（4）1 day prior to the starting date of the tour:

•  40 % of the tour fare

（5）prior to the starting / meeting time of the tour:

• 50 % of the tour fare

（6）after the starting / meeting time of the tour on the tour date, or in case of failure to show without notice:

• 100 % of the tour fare

• Timing of cancellation notice is based on Japan local time.
• The cancellation will be effective on which Kyoto MANSAI Tours receives your written notification by email.
• If a client fails to pay the tour fare by the designated date stated here, Kyoto MANSAI Tours may assume the client has canceled, and the following cancellation charges will apply.
• If a client requests a partial / entire change, Kyoto MANSAI Tours will assume the client made a cancellation of the tour, and the required cancellation charge will apply: for example, when booking the new date or the new tour.